Shipping policy

Shipping Policy

Ranova USA
Last updated: [Insert Date]

Thank you for shopping with Ranova USA. Below you will find detailed information about our shipping process.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after 5:00 PM (EST) will begin processing the next business day.

  • During high-demand periods, processing times may be slightly extended.

Once your order ships, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Times

United States

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Free Shipping: Available on orders over $15

Shipping costs are calculated at checkout based on location and shipping method selected.

International Shipping

  • Delivery times vary by destination (7–21 business days).

  • Customers are responsible for any customs duties, taxes, or import fees.

3. Shipping Carriers

We ship orders via trusted carriers such as:

  • USPS

  • UPS

  • FedEx

Carrier selection may vary based on destination and shipping method.

4. Order Tracking

Once shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

If you do not receive tracking information, please contact us at:
support@ranovausa.com

5. Incorrect Addresses

Please ensure your shipping address is correct before placing your order.

  • Ranova USA is not responsible for delays or lost packages due to incorrect or incomplete addresses.

  • Address changes may not be possible once an order has shipped.

6. Lost or Stolen Packages

Ranova USA is not responsible for packages marked as “Delivered” by the carrier.

If your package is marked delivered but you have not received it:

  • Check with neighbors or household members.

  • Contact the shipping carrier directly.

  • Reach out to us and we will assist where possible.

7. Damaged Items

If your order arrives damaged, please contact us within 5 days of delivery with:

  • Your order number

  • Clear photos of the damaged item(s)

  • Photos of the packaging

We will review and arrange a replacement or refund if applicable.

8. Shipping Delays

Delivery dates are estimates only and not guaranteed. Delays may occur due to:

  • Weather conditions

  • Carrier delays

  • High order volume

  • Customs processing

9. Contact Us

If you have any questions about shipping, please contact us:

Ranova USA Customer Support
Email: support@ranovausa.com
Business Hours: Monday–Friday, 9AM–5PM (EST)